TERMS & CONDITIONS

Miss Quack
Last Updated: 01-09-2026

Welcome to Miss Quack. These Terms & Conditions govern your use of the Miss Quack online store, website, mobile applications, and any related services. By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Please read these Terms carefully before using our services.

1. GENERAL INFORMATION

Miss Quack is an online retail store operating in Kuwait and offering a variety of retail products and related services.

These Terms & Conditions apply to all visitors, customers, users, and anyone who accesses or uses our online store.

By using the website, you agree to comply with these Terms and all applicable laws and regulations in the State of Kuwait.

If you do not agree with any part of these Terms, please do not use our website or services.

2. ELIGIBILITY

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.

• The information you provide is accurate, complete, and up to date.

• You will use the website only for lawful purposes.

• You will not use the website for fraudulent, abusive, or unauthorized activities.

If an order is placed on behalf of another person, you confirm that you have the necessary authorization to do so.

3. PRODUCTS AND SERVICES

Miss Quack makes reasonable efforts to ensure that product descriptions, images, specifications, availability, and prices displayed on the website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen settings.

• Product images may be for illustrative purposes.

• Minor differences in packaging, appearance, or presentation may occur.

• Product availability may change without prior notice.

• We reserve the right to discontinue or modify any product at any time.

We do not guarantee that every product description or image will always be completely error-free.

4. PRODUCT AVAILABILITY

All products are subject to availability.

If a product becomes unavailable after you place an order, Miss Quack may:

• Contact you regarding the unavailable item.

• Offer an alternative product where applicable.

• Remove the unavailable item from the order.

• Cancel the affected portion of the order and issue an applicable refund.

If an order is cancelled due to product unavailability, the customer will not be charged for the unavailable product.

5. PRICES

All prices displayed on the website are in Kuwaiti Dinars (KWD) unless otherwise stated.

Miss Quack reserves the right to change product prices at any time without prior notice.

Price changes will not affect orders that have already been confirmed, except where a pricing or technical error has occurred.

We make reasonable efforts to ensure that all prices are accurate. However, in the event of an obvious pricing error, Miss Quack reserves the right to cancel the affected order and refund any amount paid.

6. ORDERS

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation or acknowledgment.

An order is considered accepted only when Miss Quack confirms the order and begins processing it.

We reserve the right to refuse, cancel, or limit any order for reasons including:

• Product availability.

• Incorrect pricing or product information.

• Suspected fraudulent activity.

• Incorrect customer information.

• Delivery limitations.

• Technical errors.

• Violation of these Terms & Conditions.

7. ORDER INFORMATION

Customers are responsible for providing accurate information when placing an order, including:

• Full name.

• Mobile number.

• Delivery address.

• Building, floor, apartment, or other relevant details.

• Any additional information required for successful delivery.

Miss Quack is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

8. PAYMENT

We may provide different payment methods through our website.

Available payment methods may include credit cards, debit cards, electronic payment services, or other payment options displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Miss Quack does not intentionally retain sensitive payment card information unless this is handled through an authorized and secure payment service provider.

9. PAYMENT AUTHORIZATION

All payments may be subject to verification and authorization by the relevant payment provider.

If a payment is declined, rejected, reversed, or cannot be verified, Miss Quack may cancel or suspend the order until the payment issue is resolved.

Miss Quack is not responsible for technical issues originating from banks, payment gateways, card issuers, or third-party payment providers.

10. DELIVERY

Miss Quack provides delivery services within areas supported by our delivery partners.

Delivery times displayed on the website are estimates and may vary depending on:

• Delivery location.

• Order volume.

• Product availability.

• Traffic conditions.

• Weather conditions.

• Public holidays.

• Operational circumstances.

• Third-party courier performance.

A delivery estimate is not a guaranteed delivery deadline unless explicitly stated otherwise.

11. DELIVERY ADDRESS

Customers must ensure that someone is available to receive the order at the provided delivery address.

If delivery cannot be completed because:

• The customer is unavailable.

• The address is incorrect.

• The customer refuses to receive the order.

• The courier cannot access the location.

• The customer does not respond to delivery attempts.

additional delivery arrangements or charges may apply where permitted.

12. DELIVERY DELAYS

Miss Quack will make reasonable efforts to deliver orders within the estimated timeframe.

However, we are not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, traffic, public emergencies, technical failures, courier disruptions, or other unforeseen circumstances.

13. CANCELLATION OF ORDERS

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been prepared, dispatched, or handed over to the delivery provider, cancellation may no longer be possible.

If cancellation is accepted, any applicable refund will be processed through the original payment method or another appropriate method.

14. RETURNS AND EXCHANGES

Miss Quack may accept returns or exchanges subject to the store's applicable Return & Exchange Policy.

Returned products generally must:

• Be unused.

• Be in their original condition.

• Include original packaging where applicable.

• Include tags, accessories, or other components where applicable.

• Be accompanied by proof of purchase.

Certain products may not be eligible for return or exchange due to their nature, condition, hygiene considerations, customization, or other applicable restrictions.

Customers should review the applicable Return & Exchange Policy before purchasing.

15. DAMAGED OR INCORRECT PRODUCTS

If you receive an incorrect, defective, or visibly damaged product, please contact Miss Quack as soon as reasonably possible after delivery.

We may request:

• Order details.

• Photographs of the product.

• Photographs of the packaging.

• A description of the issue.

• Other information necessary to investigate the claim.

After reviewing the case, Miss Quack may offer an appropriate solution in accordance with the applicable policy.

16. REFUNDS

Where a refund is approved, the refund amount and method will depend on the circumstances of the order and the applicable refund policy.

Refund processing times may vary depending on:

• The payment method.

• The bank or card issuer.

• Payment gateway processing.

• Internal processing requirements.

Miss Quack is not responsible for delays caused by banks or third-party payment providers after the refund has been initiated.

17. PROMOTIONS AND DISCOUNTS

From time to time, Miss Quack may offer promotional codes, discounts, special offers, or other promotional campaigns.

Promotions may be subject to specific terms, including:

• Expiration dates.

• Minimum purchase requirements.

• Product exclusions.

• One-time use restrictions.

• Customer eligibility requirements.

• Availability limitations.

Promotional offers cannot be combined unless explicitly stated otherwise.

Miss Quack reserves the right to modify or cancel a promotion at any time, subject to applicable laws.

18. PROMOTIONAL CODES

Promotional codes must be entered correctly during checkout.

Unless otherwise stated:

• Each promotional code may only be used according to its specified conditions.

• Promotional codes cannot be exchanged for cash.

• Promotional codes may have expiration dates.

• Misuse of promotional codes may result in cancellation of an order.

19. CUSTOMER ACCOUNTS

If the website allows customers to create accounts, you are responsible for maintaining the confidentiality of your login information.

You are responsible for activities conducted through your account unless unauthorized use resulted from circumstances beyond your reasonable control.

You agree to notify Miss Quack if you believe your account has been accessed without authorization.

Miss Quack reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activity.

20. WEBSITE USE

Customers agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to the website or its systems.

• Interfere with website functionality.

• Introduce malicious software or harmful code.

• Copy or misuse website content without permission.

• Attempt to collect customer information without authorization.

• Use automated systems to access or scrape the website without permission.

• Engage in activities that may damage the website or its reputation.

21. INTELLECTUAL PROPERTY

All content appearing on the Miss Quack website, including but not limited to:

• Logos.

• Brand names.

• Product images.

• Graphics.

• Text.

• Designs.

• Videos.

• Website layouts.

• Icons.

• Software.

• Marketing materials.

may be protected by intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit such content without prior written permission from Miss Quack or the relevant rights holder.

22. CUSTOMER REVIEWS AND CONTENT

If customers are permitted to submit reviews, comments, photographs, or other content, they agree that such content:

• Must be truthful and relevant.

• Must not contain unlawful, offensive, defamatory, or misleading material.

• Must not violate another person's rights.

• Must not contain malicious software or harmful content.

• Must not impersonate another person or business.

Miss Quack reserves the right to remove content that violates these requirements or applicable laws.

23. PRIVACY

Miss Quack respects customer privacy.

Personal information collected through the website may be used for purposes including:

• Processing orders.

• Delivering products.

• Processing payments.

• Providing customer support.

• Improving our services.

• Sending promotional communications where permitted.

• Preventing fraud and unauthorized activity.

• Meeting legal or regulatory requirements.

Please refer to the applicable Privacy Policy for additional information regarding the collection, use, storage, and protection of personal information.

24. THIRD-PARTY SERVICES

The website may use or integrate with third-party services, including payment providers, delivery companies, analytics services, advertising platforms, or other technology providers.

Miss Quack is not responsible for the independent policies, practices, availability, or technical performance of third-party services.

Your use of third-party services may be subject to their own terms and policies.

25. LINKS TO THIRD-PARTY WEBSITES

The website may contain links to external websites or services.

These links may be provided for convenience only.

Miss Quack does not necessarily endorse or control third-party websites and is not responsible for their content, security, availability, or privacy practices.

Customers should review the terms and privacy policies of external websites before using them.

26. DISCLAIMER

To the extent permitted by applicable law, Miss Quack does not guarantee that:

• The website will always be available.

• The website will be completely free of errors.

• All information will always be current or accurate.

• The website will be free from viruses or other harmful components.

• Products will always be available.

We reserve the right to modify, suspend, or discontinue any part of the website or services without prior notice where permitted by applicable law.

27. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Miss Quack shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or services.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

28. FORCE MAJEURE

Miss Quack shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters.

• Severe weather.

• Government actions.

• Public emergencies.

• Internet or telecommunications failures.

• Transportation disruptions.

• Labor disruptions.

• Payment system failures.

• Delivery service disruptions.

• Other unforeseen circumstances.

29. CHANGES TO THESE TERMS

Miss Quack reserves the right to update or modify these Terms & Conditions from time to time.

The updated version will be published on the website with the relevant "Last Updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

30. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the State of Kuwait.

Any dispute arising from or relating to these Terms or your use of the Miss Quack website shall be subject to the jurisdiction of the competent courts of Kuwait, unless otherwise required by applicable law.

31. SEVERABILITY

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain in full force and effect to the extent permitted by law.

32. ENTIRE AGREEMENT

These Terms & Conditions, together with any applicable policies published on the Miss Quack website, constitute the agreement between you and Miss Quack regarding your use of the website and purchase of products.

Any additional terms specifically applicable to a particular product, service, promotion, or transaction may also apply.

33. CONTACT US

If you have questions, concerns, complaints, or requests regarding these Terms & Conditions, your order, or our services, please contact Miss Quack through the official customer service channels provided on our website.

Store Name: Miss Quack
Country: Kuwait
Business Type: Online Selling – Retail, Other
Last Updated: 01-09-2026

Thank you for choosing Miss Quack.